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It’s All About Great Cosmetic Surgery Patient Care
By admin | April 30, 2010
It’s All About Great Cosmetic Surgery Patient Care
Several weeks ago, I was in the Palm Beach, Florida area visiting friends and my parents who are snowbird-refugees from the Upper Midwest.
We discovered that my father was having difficulty with one of his teeth and a root canal problem was suspected. We called the endodontist or root canal specialist to whom we were referred by my father’s family dentist. Understanding the urgency because there were some corollary medical issues involved, the dentist’s staff was extremely accommodating and made room in their schedule for the consultation on a relatively short notice.
I knew I was dealing with a first class office when I called and requested driving instructions to get to the office since I wasn’t familiar with the Palm Beach area. The staff was happily helpful and understood my plight as a visitor. When we arrived, we received a warm welcome and my dad was promptly seen by the doctor. He made his assessment and agreed with the diagnosis of the family practitioner that the cause of the pain and possibly a lurking infection was a root canal problem. He recommended that a root canal procedure be done but graciously offered my dad the choice of either having it done by him or by a similar specialist in his home town. When we decided that we were comfortable and that the time was short to correct the problem and hopefully avert any further infections, the dentist staff changed their schedule for the afternoon to allow the additional time necessary to perform the procedure.
Following the procedure, the dentist called my father’s family dentist back home to report on what he had found and made some recommendations. He then dictated a report that would accompany a portion of the tooth that had to be removed for the benefit of both the general dentist and the endodontist specialist who would be seeing my father when he returned home.
Everything was done so smoothly, efficiently and with the interest of the patient at heart.
I have always felt that dentists excelled in the management of their professional practices. I suspect that is because their curriculum in dental school includes courses and instruction on practice management. In the world of medical education, we do not have parallel education experience.
I relay this information to you because you are always entitled to receive the best from professional offices and you can usually tell from the very first phone call how welcome you will be and how attentive to your needs both the doctor and his staff will be. If at any point in the relationship with the doctors office you are not comfortable because you feel that you are “being treated like a number” or there only as a dollar sign to be posted to the bank account, my suggestion is that you respectfully decline further care, ask for copies of your medical records and move on to another specialist.
Kudos to the Dentist in Palm Beach, Florida for the excellence of his professional services and being an inspiration for this blog.
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